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Returns

Returns

Here at Henry's Wardrobe we want you to be completely satisfied with your purchase, however if for some reason you aren't, then we have a 30 day return policy in place. This means you can return all items to us within 30 days of purchase, providing the items are in their original condition and packaging, with tags attached, and are unworn and unused.

Returns after this time will not be accepted. 

Please send us an email as soon as possible to henryswardrobeuk@gmail.com with the subject header 'RETURNS', stating the reason for return and your order reference.

Please return your item to the address below in their original condition and packaging, with tags attached, and are unworn and unused.

Please note: an admin and processing fee of £3 will be deducted from your refunded amount. 

Exchanges

It is your responsibility to order the correct size garments required.

We do appreciate that ordering online can be difficult to gauge what size will fit, therefore we offer a free measuring service of all our clothing if requested. Also, please feel free to ask us any questions via email or on our social media channels before you purchase and we will do our best to assist in anyway we can. 

If however you have ordered the incorrect size, we will exchange an item like for like in an alternate size.

An admin and processing fee of £3 will need to be paid by you before any exchange can be made. Payment details will be sent via email. Once recieved, the exchange will be processed. 

Please send us an email within 7 days of receipt to henryswardrobeuk@gmail.com with the subject header as 'EXCHANGE' including your order reference and details of the exchange.

Please return your item to the address below in their original condition and packaging, with tags attached, and are unworn and unused.

Defective or Damaged Goods

If for some reason you recieve a defective or damaged item, please email us as soon as possible, but within 7 days of reciept, to henryswardrobeuk@gmail.com with the subject header 'FAULTY ITEM' and your order number. Please include the details of the fault and any photographs that can support your claim. 

Please return your item to the address below in their original condition and packaging, with tags attached, and are unworn and unused.

Once your item is recieved and checked by our quality control team and is accepted as being defective or damaged, you can request an exchange for the same item or a full refund. 

All returns will be at your own expense, and we recommend using a tracked service, as we cannot be held responsible for any items we do not receive.

Please ensure that you make a note of the tracking number when returning your goods as we will not be held responsible for lost packages.

Please provide your order reference details in your returns package so we can process your return or exchange without delay.

If we believe the items returned are not in their original unworn/unused condition then we will return the items to you and no refund or exchange will be processed. You will be notified via email of this with photographic proof where applicable.

All personalised items are cannot be returned. If you have recieved a personalised item that is faulty, then a replacement will be sent. 

All delivery charges are non refundable in any circumstance. If you received free shipping for spending over a certain amount and your refund takes your total order amount under the spend threshold, we reserve the right to also deduct our shipping fee from your refund.

Please note: It may take up to 3 weeks to process your returns. If you have not had your refund in this time please contact us. 

Please send all returned items to:

Returns Department,

Henry's Wardrobe,

39

St James Road, 

West Yorkshire, 

WF4 3FQ